A: Immediately contact SISTIC Customer Service Officer at (65) 6348 5555 and provide the following information: - the event title - date and time of the event - number of tickets purchased - date and venue of purchase - mode of payment - SISTIC account number - name and IC number Please note that there is an administrative fee of $5 per lost ticket. We would like to inform you that there is strictly NO ticket replacement for General Admission events.

A: Yes. Esplanade’s minimum age requirement is 6 years and above unless otherwise stated. Infants in arms or children without tickets will not be admitted.

A: We apologize that downgrade of tickets or seats are strictly NOT allowed. You may upgrade to a higher price as long as there is no change to the performance date and time. This service is only available at the SISTIC Box Office at the Singapore Indoor Stadium.

A: When seats are obstructed or restricted, it would be indicated by the promoters. Hence, your view of the performance would be partially obstructed.

A: Please note that any audio or video recording equipment are not allowed in the venue. The venue holders or the promoter reserves the right to temporary withheld your equipment. Once the event is over, they will return them to you.

A: For collection of tickets, the cardholder will need to produce the same credit card that he/she used for the purchase, together with his/her identification card/passport. If the credit cardholder is unable to collect the tickets and would like to appoint someone else to collect on his/her behalf, the authorized person is required to bring the following: i. A letter of authorization signed by the credit cardholder ii. A photocopy of the credit cardholder's NRIC/Passport/FIN Card. iii. His/Her original NRIC/Passport/FIN Card Important Note: Esplanade Box Office (located on Mezzanine level) reserves the right not to release tickets if the above documents are not in order.

A: Please check the event title, date, time and price of tickets to ensure that the tickets are not tampered with, defaced or torn. Kindly take note of the terms & conditions of sale printed behind the ticket or on the SISTIC website.

A: The event organizer will notify all customers through notices in the major press or media, giving information on the period and place to obtain the refund (for cancelled events). Refunds are administered directly by the event organizers or SISTIC.

A: Please click here for a more detailed seating plan. Please note that the Esplanade has the right to do any reconfigurations on the venue / stage setting in accordance to the nature of the event.

A: Esplanade has no formal dress code, however we do advise you to dress warmly when attending performances in the indoor venues.